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SERVICE

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Service

Service

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Custom design
YUXIN provides systems and solutions to fit your unique needs. We'll send you final drawings for confirmation after order but before production, we'll work to ensure all components of the equipment are tailored to meet your specifications regarding space, available utilities, and requirements.
 
Quality control 
Before any piece of equipment/machine leaves YUXIN, it goes through a complete quality control inspection. This inspection assures your equipment meets all specifications and we'll take pictures/video for your confirmation before it leaves our factory. 
 
Assembly&start-up
Our expert staff will assist with the assembly of your project on site, and consult on the placement of related equipment. After setup of the YUXIN brewing system, during your initial production run, our engineer will be onsite at your facility to guide you step by step. We will ensure that all questions and concerns are addressed before coming back. Engineer will also share you some recipes if you are fresh in brewing/winemaking, and make the first batch for you before coming back. 
PIC
 
Technical support 
YUXIN provides follow-up support on all of our equipment as well as answering questions about your process on our systems. You can log onto our website for information, or mail/call us anytime. We welcome your questions and feedback.
 
After-sale gurantee
3 years warranty; one year for auxiliary machine; lifetime maintenance and technical service.
If you have any question/problem during use, we'll reply you in 24hours, and help you solve the problem online. When you need any accessory/parts for replacement during use, we'll send out by express(DHL/UPS/FedEx/EMS) immediately after your information. Just if(normally never happen) there's serious problem during use, we'll send out one engineer to your site as soon as possible. 
Our company will arrange on-site visits and equipment maintenance for some projects occasionally, to ensure that our customers have face-to-face communication with our staff.